Dealing with complaints

There are two important actions involved in dealing with complaints: gathering pertinent information and responding.

Gathering Information involves

  • knowing district procedures for handling complaints
  • conducting appropriate research
  • inviting the input of others
  • making personal contact
  • record keeping

Responding involves

  • responding in a timely fashion
  • being factual and friendly
  • not using educational jargon
  • not promising to “solve the problem”

About the author

The Wisconsin School Public Relations Association (WSPRA) is a professional association representing schools, school districts, educational associations, consulting agencies and organizations. WSPRA is a state affiliate of the National School Public Relations Association (NSPRA). 4797 HAYES ROAD | SUITE 103 | MADISON, WI 53704 | PHONE: 608-241-0300 | WSPRA@AWSA.ORG